Bookings shall be confirmed in writing (E-mail or fax,).
Bookings shall be considered confirmed only when the booking is accompanied by a deposit valued at 30% of the tour price, at which time receipt has been acknowledged by our bank. The remaining 70% must be paid four weeks before the tour begins. Please see the payment section below to see acceptable forms of payment.
2. Cancellation and Refund
All cancellations of any reservation must be in writing, either by e-mail or fax, and shall only be effective upon of its receipt and acknowledgment.
The following cancellation fees will be refunded. :
More than forty-five days notification prior to the trip’s onset; 30% of tour price will be refunded.
Forty to thirty days prior to the trip’s onset, 50% of tour price will be refunded.
No show up to thirty days prior to the trip’s onset and for a no show, 100% of the total tour expense will be refunded.
No refunds are given for the following:
Lost travel time, substitution of facilities,
itineraries amended after departure,
presence of circumstances beyond company control which requires alternative arrangements to be made to ensure the safety or further participation and enjoyment of your tour, or lack of your appearance for any accommodation, service, activity, tour segment without prior notice (see above), or premature contract termination.
Non-residents of Tanzania are required by law to pay in foreign convertible currencies. Payment for any extraneous details may be done in travelers checks or cash. We do not encourage using credit card payments at this time, since we have had some problems with fraud recently. We do not consider it safe and therefore prefer payment by bank transfer.
We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial itinerary are subject to the conditions and rates outlined above, despite any access matters or weather conditions.
The Company and its owner, director, management staff, and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, however they may be caused.
The company draws your attention to the fact that there are certain inherent risks present when on a Safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip prior to departure. The company shall not be liable for illness, injury, or death sustained whilst visiting the properties owned and managed by the company.
6. Force Majeure
Force Majeure means, in relation to the company, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions, or other outwards occurrences) If the company is affected by force majeure it shall forthwith notify you of the nature and extent thereof.
The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.
If the company is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.
7. Terms and Condition
These are the terms and conditions governing the relationship between the company and you, to the total exclusion of any other terms and conditions. No alterations to the terms and condition may be made by any of the company employees, authorized representative or agents, unless in writing by an authorized officer of the company. All decisions and matters subject to the company discretion shall be by an authorized officer of the company. The Company reserves the right to employ sub-contractors for all or part of the services.
If you have any cause for complaints while traveling, you must immediately bring it to the attention of the company representative or agent who will attempt to resolve the situation.
The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The Terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by an authorized staff member of the company.